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IMSA Shipping and Return Policy

Shipping

All orders are shipped from our International Office in New York via FedEx Ground or best service as determined by our Inventory Control Manager.  Most individual orders are shipped within 5 to 10 business days depending on product availability. Transit time typically is an additional 2–6 business days for ground service depending upon delivery location.

Due to the wide variety of products we offer and the shipping options available, your shipping charges may exceed these estimated charges, especially large or rush orders. For that reason, we ask you to contact our shipping department to place your large or rush orders so a more accurate estimate can be calculated.

Ground shipping & handling charges Continental U.S.
1 Manual $12.00
2 Manuals $14.00
3 Manuals $16.00
4 Manuals $18.00

   
Please contact IMSA for shipping charges on orders totaling more than 4 manuals, International shipments, shipments to Hawaii or Alaska and rush orders. Phone: 800.723.4672.

International Shipments

Customs:

It is likely that your packages will be subject to custom fees and import duties of the country to which they are shipped. You must pay those additional charges. IMSA has no control over these charges nor can we predict what they will be. IMSA does not control the length of time it takes to clear customs. For additional information, contact your local customs office. When you order from us, you are considered the importer of record, and you must comply with all laws and regulations of the country in which you are receiving the goods.

Refund Policy

Individual manual purchasers may return merchandise within 30 days of purchase for a refund of the purchase price. The purchaser is responsible for all shipping costs unless IMSA made an error. The returned manuals must be received unused, in resalable condition. To return merchandise, indicate the reason for return on a copy of the invoice. Enclose the document with your return and ship via a traceable method to:

IMSA
Attn: Manual Returns
165 E. Union Street
Newark, NY 14513
© IMSA - International Municipal Signal Asssociation