Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Posted 2 months ago

The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.

As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth.

Note: We’re looking for someone in-market  (WA, OR, MT, ID, WY, UT, CO, NM, AZ, NV)

Key Accountabilities

  • Technical consultancy – The SE is responsible for learning and understanding the current technical capabilities/systems/tools within the customer ecosystem, and identifying the gaps that exist between the current state and the customer’s desired state.
  • Complex integrations/solution design – The SE would support solution design and the technical implementation of current desired integrations as set in the customer success plan.
  • Product adoption and utilization – Intersection and Software growth come from continuous product use and network ROI. The SE will monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency’s change management process.
  • Complex issue resolution and customer advocacy – The SE would support the resolution of any complex product issue resulting in prevention of purchase or delayed renewals.
  • Customer story generation – Customer success plans are a recipe for delivering on potential product value as intended. Building success within the key accounts will create many product advocates and champions that can accelerate the creation of case studies and references.
  • Support software renewal and upselling activities – Being a trusted advisor of the accounts both technically and financially, the SE  can support the intersection of growth initiatives as well as help secure the renewal at the appropriate timing.

Skills/Qualifications

  • Bachelor’s degree or recognized equivalency or achievement of recognized professional level
  • 5+ years of technical experience; must understand network products
  • Ability to travel internationally, providing on-site consulting work to clients
  • Ability to manage multiple projects utilizing strong planning and organizational skills
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
  • Analytical nature with the ability to solve complex business issues
  • Basic understanding of product development and engineering processes.

Perks and Benefits

  • Comprehensive health benefits starting on day one
  • Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
  • Internet subsidy and a remote work allowance
  • Unlimited vacation policy
  • Virtual fitness classes

To apply, email your resumes to ggood@miovision.com