Member FAQs

Find answers to the most common IMSA account, membership and company admin questions — all in one place. 

Account

How do I change my password?

On your profile, click the My Preferences tab and scroll to the Change Your Password section. Alternatively, click Forgot Password on the sign in page.

 

How do I find my IMSA ID Number?

Click here to search for your IMSA ID.

 

How can I choose which types of IMSA communications I want to receive? 

On your profile, click the My Preferences tab. Uncheck the types of communications you don’t want to receive and click Save. 

 

I can’t get into my account. Should I create a new one? 

No, the new account will not be connected to your certifications or any of your other IMSA history. Duplicates will cause issues with your course and event registrations. You will need a staff member to merge your accounts if you have more than one. If you can’t access your account, please try resetting your password, searching for your IMSA ID to verify it is correct or contact [email protected] for assistance.   

 

Which section am I in? 

On your profile, scroll down to the box labeled Section Membership.  

 

How do I reinstate my membership if it has lapsed? 

You will need to restart the join process. Please note this will not impact any of your IMSA records. 

 

Can I get a refund on the company’s membership. 

Unfortunately, we are not able to issue credits or refunds for membership. 

 

Can I get a refund on an employee’s membership through the company? 

No, but you can replace them on the roster with another employee. 

 

Why do I have an invoice for $0? 

This is for your records to keep track of who has been added or removed from your roster. 

Individual

How do I print my receipt? 

Log in to your IMSA profile and click the My Invoices tab. Scroll down to the payments section. Click print receipt. 

How do I view my invoice? 

On your IMSA profile, go to the My Invoices tab. Scroll down to the All Invoices section. Click on the eye icon under the invoice column. 

I don’t see an invoice on my account. What should I do? 

Check your membership type. This information will be listed on your profile. If you are a sustaining or public agency company member, your invoice will be on the company’s account and your company administrator will need to log in to pay it. 

How do I change companies? 

Go to your profile. Click the Edit button beside your name at the top. Change your primary organization and click Save.

Company Admin

How do I access the company account? 

Log in with your personal login. Go to your profile and there will be a button with the company name in the gray bar at the top.  

How can I add or remove employees on my roster? 

1. Search the database to determine if they have worked with IMSA before. This is crucial to avoid creating duplicate accounts, which will cause problems with their certifications and event registrations down the road.  
2. If your employee has worked with IMSA before, have them change their company name on their personal profile.  
3. Go to your profile and click the button with the company name in the gray bar at the top.  
4. Choose the Contacts tab to the left.   
5. Click the Add New Contact Button if they have never worked with IMSA before. If they already have an account and have changed their company, they should already show up on your roster.

How can I tell if the company is paying for someone’s membership? 

From the company profile, go to the Contacts tab. Scroll down to your roster and reference the Paid by Company column. 

 

I paid for an employee’s membership, but they are not showing up as a member. Why is this? 

It will take time for the membership to process. Their member status will show up within the hour. 

 

I added someone to our roster as “paid by company” but the invoice is not showing up. Why is this? 

Your invoice will be available the following morning after 1 am EST. 

 

One of our paid members left the company. Can I add another employee to our roster in their place? 

Yes.  

 

Can I add a nonmember to my roster? 

Yes, but they will not have member benefits or savings.

 

Our membership has expired. Is it possible to keep the company administrator role? 

No. The company administrator role is a member benefit. 

 

How do I access company invoices? 

On your personal profile, click the company name under Company Admin of the Following Company/s. Click the invoices tab on the left. 

Membership Renewal

When does the IMSA membership run? 

The membership year runs from January 1-December 1 each year. 

 

Is there a deadline to add/remove employees on the company roster? 

During the renewal cycle, once the roster is finalized and the invoice is paid, Public Agencies and Sustaining member companies have until February 1 to remove and replace a current employee with another. After February 1, new employees may be added, however, the company will be invoiced for membership based on the dues for the current tier.